On Call Answering Service, LLC ("Company," "we," "our," or "us"), doing business as RussellPinkney.com and Russell Pinkney, respects your privacy and is committed to protecting the information collected through our services and communication systems. This Privacy Policy explains how we collect, use, disclose, and protect information when funeral homes, their employees, contractors, hospitals, morgues, mortuaries, and other authorized users interact with our services.
Review the policy details below for how information is collected, used, retained, and protected.
On Call Answering Service, LLC
DBA: RussellPinkney.com / Russell Pinkney
Email: russell@directorsoncall.com
Phone: 3186109002
Website: russellpinkney.com
On Call Answering Service, LLC provides call answering, message dispatching, and communication coordination services for funeral homes.
Each participating funeral home is assigned a unique Direct Inward Dialing (DID) telephone number. Incoming calls related to funeral service requests, death notifications, and related communications are answered by authorized agents operating through our telephony and communication systems.
Our agents collect and forward relevant service information to designated funeral home personnel ("OnCall Persons") via telephone calls, SMS text messaging, and email communications.
We may collect and process the following categories of information:
We use collected information solely for legitimate operational and service-related purposes, including:
Participating funeral homes may provide employee or contractor mobile numbers for operational communication purposes.
By submitting contact information to the platform, the participating funeral home represents that it has obtained appropriate consent from its employees, contractors, agents, or authorized personnel to receive operational communications via telephone call, SMS text message, and email.
SMS communications may include:
SMS consent is not shared with third parties or affiliates for marketing purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared with subcontractors and service providers solely for operational support services, including telephony, messaging delivery, customer support, hosting, and technical infrastructure.
All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Participating funeral homes are responsible for obtaining and maintaining appropriate consent from individuals whose contact information is submitted to the platform.
On Call Answering Service, LLC acts as a communication facilitator and service provider for participating funeral homes.
Recipients may opt out at any time by replying STOP.
Our services may utilize third-party communication and telephony providers, including Net2Phone and related infrastructure providers, to facilitate calls, SMS messaging, and communication services.
These providers may process information solely for the purpose of delivering communication services on our behalf.
We retain information only as long as reasonably necessary for:
We implement reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, disclosure, misuse, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Subject to applicable law, individuals may request:
Our services are intended solely for business and operational use and are not directed toward individuals under the age of 18.
We do not knowingly collect information from children.
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Updated versions will be posted at: https://russellpinkney.com/auth/privacy-policy
Continued use of the services after updates constitutes acceptance of the revised Privacy Policy.
For questions regarding this Privacy Policy or our communication practices, contact:
On Call Answering Service, LLC
DBA: RussellPinkney.com / Russell Pinkney
Email: russell@directorsoncall.com
Phone: 3186109002
Website: russellpinkney.com